Adding a site to Avira's safe sites list

Abgeschlossen

Tanya Shatkous

• 16. August 2024 14:04

Hi, 
today suddenly my vpn stopped connecting (any country) and i no longer can connect to certain sites (very important to me to pay the bills online)
I would like to add a few sites to a safe sites list but cannot find the way how.
Google search didnot provide a working solution:

1. Open the Avira user interface by clicking the Avira icon in the system tray
2. Click Security in the left menu
3. Click Protection options
4. Click the System protection settings icon
5. Click Internet Protection > Web Protection > Scan > Exceptions
6. Type the URL of the website you want to skip scanning
7. Click Apply and OK to save your configuration
   
   when i get to Web Protection, I cannot proceed, there are no further options, the icon is unresponsive.
   
   Please help!!!!!
   Thanks T

Ja 0 Nein

• 

  pascha45

  • 17. August 2024 07:44

  Hello Tanya,

  You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
  We have neither access to your Avira customer account and your purchased Avira licence, nor access or information about your OS installation.

  The Avira Community is not a way to contact Avira Support! 
  See: “How do I create a post?  ⇒ Details are important” 
  See the Avira Community guidelines, everything is described there:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under “SUPPORT”: via email, support chat and (partly) phone.
  Check your correct login with the data of your purchased Avira licence.
   
  Avira is subject to the strict requirements of the GDPR and can only be processed by email via your Avira customer account in accordance with the requirements of the General Data Protection Regulation, i.e. in compliance with the GDPR.
  You have already contacted Avira Support. With correct registration and exact description, there is no “Stupid AI”! Your request can only be clarified with Avira Support by logging in with the data of your purchased Avira licence.  The way there is available to you with the access data of your purchased Avira licence.
  Thank you for your understanding.

  Kind regards and have a nice weekend

  Ja 0 Nein

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