Please help me to cancel my order

Abgeschlossen

Permanently deleted user

• 18. August 2024 01:34

The order number is 4xxxxxxx6. Did not paid the free trial to get a subscription because of the payment problem. So I want to cancel it. Would you please help me? Thank you.

Ja 0 Nein

• 

  pascha45

  • 18. August 2024 10:18

  Hello Tanner,

  Please never post the reference number of your purchased licence in a public forum. It has been removed for your security.

  You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
  We have neither access to your Avira customer account and your purchased Avira licence, nor access or information about your OS installation. We do not have any information about your order.

  Your: “...a subscription because of the payment problem.” can only be processed with the Avira support.

  Avira is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation, i.e. GDPR-compliant by email via your Avira customer account.

  The Avira Community is not a way to contact Avira Support! 
  See: “How do I create a post?  ⇒ Details are important” 
  See the Avira Community guidelines, everything is described there:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under “SUPPORT”: via email, support chat and (in some cases) telephone.

  You have already contacted Support. 
  The digital assistant Mark draws your attention to your incorrect login: “I am here to help, but my assistance is limited to your subscription level.” and “If you have an account, please log in for premium support services.” You rate the chat as bad!   Only with your CORRECT information and your CORRECT REGISTRATION can the digital assistant Mark be given a satisfactory answer in the chat.

  Please log in correctly, then you will receive helpful answers from the support team. Multiple requests on the same topic will only prolong the processing time of your requests.

  Kind regards and have a nice Sunday.

  Ja 0 Nein

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