Impossible access to my account and to contact Avira
Abgeschlossen
I think there is a problem on your form.
Cleverbridge sent me an email this morning to inform me that the payment was no more possible with my bank card. I tried to use my account password to change the number of my card. The form told me that I should receive a verification code on my smartphone. Despite the phone number is correct, I received nothing and could not connect. After 3 trials, I could not try again.
Another thing : I spent one hour to try to find how to contact Avira. I am not sure to succeed, but your system is always the same : password and a smarphone identification code. This is terrible. The dog that bites its own tail.
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Hello Michel,
You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
We have neither access to your Avira customer account and your purchased Avira licence, nor access or information about your OS installation. We do not have any information about your installation and your important version numbers.The Avira Community is not a way to contact Avira Support!
See: “How do I create a post? ⇒ Details are important”
See the Avira Community guidelines, everything is described there:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
You have already written to Avira about your problem with your access data: "Je ne peux plus avoir accès à mon compte à cause de votre formulaire qui ne fonctionne pas. J'ai essayé de me connecter, mais ne reçois pas le code de confirmation sur mon téléphone alors que la fin du n° est correcte." Then please check the entire number you have entered.
Only you can enter the correct details for the confirmation code, we do not have access to this either at Avira Support or here in this publicly accessible user2user form.You write: "A la 3e tentative, je me suis fait éjecter. De ce fait, je ne peux pas modifier mes conditions de paiement (prélèvement automatique refusé, probablement à cause d'une carte bancaire qui a changé) et renouveler mon abonnement." Who, apart from yourself, can insert your bank details for payment processing? We don't know your bank details!
Again, only you can help to verify your customer details by providing correct information.
This is not due to the form, it is due to the current data entries that you are obliged to keep up to date for this required verification process.
Account holders must comply with important security requirements, this is required by law! Please inquire about the legal requirements!Avira is subject to the strict requirements of the GDPR and can only be processed by email via your Avira customer account in accordance with the requirements of the General Data Protection Regulation, i.e. in compliance with the GDPR. Payment processing is subject to strict legal GDPR requirements, which you must also comply with if you make use of this processing.
Kind regards
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