regarding purchase of the plan
Abgeschlossen
i made payment today for avira prime 1 month subscription plan, but responce was " not authorized" and told me to change payment method because according to software either credit card had reached limit or entered card number, security code was invalid. but the question is if enterd code was invalid then why did it says its invalid becasue if it was invalid then the otp should not have my device. so, please look into it and resolve this query, dear sir/ma'am!
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Hello Pragnesh,
You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
We do not have access to your Avira customer account and your purchased Avira licence, nor do we have access or information about your OS installation with the last update and version number. We do not have access to your settings or even to your Avira customer account with financial transactions!No questions about your licence or your installation can be processed in the Avira Community. The Avira Community is not a way to contact Avira Support!
See the Avira Community guidelines, everything is described there.
Here you can find the Avira Community guidelines: ‘How to create a post’Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Processing and questions about payment cannot be clarified in a publicly accessible forum. We have neither your documents nor the legal authorisation to do so! Only you can resolve your enquiry yourself.
The digital assistant Mark drew your attention to this: ‘I am here to help, but my assistance is limited to your subscription level.’ and ‘If you have an account, please log in for premium support services.’ So you are also informed from here!Only you can answer your question yourself and on the basis of the documents you have with the corresponding complaints. We cannot say anything about whether the card number or security code you entered was correct, or whether the limit granted to you was reached. Only you can resolve these queries !
Avira is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation, i.e. GDPR-compliant by e-mail with your correct registration via Avira Support. Thank you for your understanding.
Kind regards and have a nice weekend
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but the payment was already done. if it was incorrect, why would credit services even approve the payment if the credit card had reached its limit or the typed security code was incorrect, it just doesn't make any sense to me! and I can't even reach the support team. I can't even find their email so i am confused on what to do now!
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