Cant access my premium Account due to Phone number change
Abgeschlossen
Hey, so recently my phone number shut off which was used as a 2nd verification for my Premium Avira account (it was suddenly shut off, fyi). I am using a different avira account currently (as of typing). Since my phone number is gone, how am I supposed to access my premium Avira account to contact support? I want to cancel my subscription yet I cant access my premium account to do so. All because my phone number is gone (which was sudden, so I couldnt have changed my 2nd verification before hand). I understand I need my account to access support, but how am I supposed to access my account without my phone number, thus not being able to access support. Im not purchasing another subscription on this account just to access my main account which actually has Avira Prime.
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Hello Darrion,
You have set up Avira 2FA authentication. An important component for execution and correct use is the telephone number that YOU have stored as a component.
If this phone number can no longer be reached, Your information is not stored correctly. Avira cannot perform a 2FA connection.
Avira can only use the data you have stored for the correct execution of your desired 2FA security!
YOUR statement: "... because my phone number is no longer there...!" ? YOU have not provided Avira with the correct data for the execution of the Avira 2FA authentication!Unfortunately, we cannot understand your information about your stored phone number for the 2FA application - "it was suddenly switched off" ? We can't understand that! What do you mean by that?
YOU have a telephone contract. If changes are made by the telephone provider, AVIRA has no influence on the function of the 2FA application, please contact your telephone provider! The data YOU have entered for this device 2FA is incorrect, only YOU can enter it correctly.You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
We have neither access to your Avira customer account and your Avira installation, nor to your installed operating system and the current update with exact version numbers. Neither the Avira license nor the installed OS have exact version information, this is only available to the Avira customer account after your correct registration! See Avira Community Guidelines:
- The Avira Community is not a direct support channel!
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid license and correct registration can contact the Avira support team directly from the Avira customer account under “SUPPORT”; via email, support chat and (in some cases) telephone.
The Avira Community is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation, i.e. GDPR-compliant by e-mail with your correct registration via Avira Support. Thank you for your understanding.
Kind regards
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