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Hello 恭夫 井上 ,
Unfortunately, we are not able to support languages other than English and German on this board. So please be so kind and send us a request in one of these languages.
Our Premium Customer Service is available also for French, Italian, Portuguese and Spanish
Feel free to start a new post but keep it in English or German. If your language skills are limited, use an online translation service of your choice.
Also, we highly recommend reading our Avira Community Guideline step-by-step:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
There you'll find useful information about our community.
Thank you for your understanding.
Many greetings
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