Cannot access my account

Abgeschlossen

Moh Jabai

• 29. September 2024 07:15
• Bearbeitet

I have been facing a persistent issue with my original account for almost a month now. Despite multiple attempts, I have not been receiving the verification code required to log in, leaving me completely unable to access the service during this time.

To make matters worse, I was charged for my subscription despite being unable to use it. I had to create this additional account just to reach out to you and get some help, as there seems to be no other way to resolve this issue.

Given the duration of the problem and the fact that I’ve been unable to use your services for nearly four weeks, I kindly request an immediate refund for the subscription that was deducted. Please also help resolve the verification code issue on my original account and the iOS app login issue, so that I can regain access and decide whether to continue with the service in the future.

Your urgent attention to this matter is greatly appreciated.

Ja 1 Nein

• 

  pascha45

  • 29. September 2024 12:03

  Hello Moh Jabai,

  You are writing here in the Avira Community, a publicly accessible forum - an "user2user" forum. We have neither access to your Avira customer account and your Avira installation, nor to your purchased Avira license.
  Here, the publicly accessible Avira Community is unfortunately no way to contact Avira Support. See the Avira Community guidelines: “How do I create a post?  ⇒ Details matter”

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid license and correct registration can contact the Avira support team directly from the Avira customer account under “SUPPORT”; via email, support chat and (sometimes) phone.

  Your: “Please also help resolve the verification code issue on my original account and the iOS app login issue..."  This is incomprehensible to us. You are writing here under Windows in the Avira Community, we do not have access to your  APPLE iOS app. Only you can do this by logging into your Apple iOS app.

  The digital assistant Mark drew your attention to the importance of correct registration for every ticket you submitted: “I am here to help, but my assistance is limited to your subscription level.” and “I am here to help, but my assistance is limited to your subscription level.” A satisfactory response is only possible with a correct registration.

  You have  2  e-mail addresses in your Avira customer account. Please log in to your customer account with the e-mail address used for the order. Each subscription purchased in the Avira Online Shop is assigned to an Avira customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  Yours: “Please also help resolve the verification code issue on my original account and the iOS app login issue...” ⇒   my original account and the iOS app login issue… What do you mean by that? 
  No issues with your verification code can be resolved by the Avira Community. The verification code can only be corrected by the licensee himself with his access data, with his correct login of his data, so that no problems can occur in the iOS app.

  The Avira Community is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation, i.e. GDPR-compliant by e-mail with your correct registration via Avira Support. Thank you for your understanding.

  Kind regards and have a nice Sunday

  Ja 1 Nein
• 

  Moh Jabai

  • 29. September 2024 12:10

  Thank you for your response.

  Unfortunately, the reason I am here on the forums is because I cannot log into my account due to the verification code issue I mentioned earlier. I've tried multiple times, but I am not receiving the verification code on my phone, which has left me unable to access my account or contact support through the usual channels.

  I understand this is a user-to-user forum, but I’m reaching out here as a last resort, as I haven’t been able to resolve this any other way. Is there any alternative method I can use to contact official Avira support without logging into my account? Your guidance on this would be greatly appreciated.

  Thank you again for your time.

  Best regards,
  Mohammed Mahdi

  Ja 1 Nein

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