All passwords disappeared (expect of one)
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Here the same. I need a answer very quickly.
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For all having the same issue. I changed my account to Pro with the hope to get some real support and opened a ticket. But also as a Pro user there is no support. The ticket is 8 days old now but - beside of a useless question which already was answered in the ticket- there wasn't any response from Avira. Seems like Avira isn't willing to help paying customers too.
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Hello Marcel,
Regarding your request from 30.10.24, we are unable to form an opinion on your request. We have neither the minimum information about your installed operating system nor about your installed password manager version.
You are writing here in the Avira Community, a publicly accessible “user2user” forum. We have neither access to your Avira customer account and your Avira installation, nor to your purchased Avira license.
The publicly accessible Avira Community is unfortunately not a way to contact Avira Support. See the Avira Community guidelines: “How do I create a post? ⇒ Details matter”Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
These community guidelines are available to every Avira user or Avira customer.
Here, in this user2user forum, readers can reply to your post.Also, in your question to the support team, you did not provide any minimum information about the installed OS. The information about the installed OS is by no means useless!
The queries in newly created tickets are given a new ticket number and are then placed at the end of the inbox list, which extends the processing time. In addition, all set ticket numbers are then answered or added to the ticket number of the incoming question as “Solved”. In most cases, Support will also provide the ticket number under which a thread is then processed.See your thread posted here from 07.11.24:
“Seems like Avira isn't willing to help paying customers too.” Unfortunately, we cannot follow your statements. Please check your answers in your Avira customer account.The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Questions about your Avira license and installation can only be processed in compliance with the GDPR by e-mail with Support. Thank you for your understanding.
If anything is still unclear, please let us know, we will be happy to help.
Kind regards
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Hi. Maybe some more words about this. As I realized that I cannot expect any answer here as a free User I started to pay and opened a ticket. This is 8 days ago. In the ticket I wrote that the passwords are gone via different systems. I don't see them via the mobile app (Android) but also not via different browser Addons and also not via the web page itself. As the passwords are gone everywhere the operation system should not have any impact here. Nevertheless I answered the questions in the ticket and it happened... nothing. No further answer or something else. Yesterday I was able to reach someone via chat help but also he could not help and only said that he will forward this to another team. And today my ticket was closed without any further comment from Avira.
Maybe this isn't the normal behavior but currently it looks to me that Avira can or don't want to help me.0 -
PS: also my second ticket (I asked why the first was closed without answer) was closed. Also without any comment from Avira
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Hello Marcel,
You are writing here in the Avira Community, a publicly accessible "user2user" forum.
Important information about your installation was missing in your Avira Support request and had to be processed later by time-consuming queries for minimum information.
Everything is described in the Avira Community guidelines, which are available to all Avira users and Avira customers."The Avira Community is not a way to contact our support directly." See the Avira Community Guidelines, which have already been made available to you. See:
The Avira Community is not a direct support channel
Duplicate posts will be deleted; support will be provided to the first postYou have entered the ticket number from your various tickets for further correspondence.
Your new and incomprehensible (!) complaint has already been answered:
"PS: also my second ticket (I asked why the first was closed without answer) was closed. Also without any comment from Avira"
See our answer:
"The queries in newly created tickets are given a new ticket number and are then placed at the end of the inbox list, which extends the processing time. In addition, all set ticket numbers are then answered or added to the ticket number of the incoming question as “Solved”. In most cases, Support will also provide the ticket number under which a thread is then processed."
You have also received - 07.11.24 - this ticket number for all the following questions from support!
This ticket number for all following questions were provided to you the day before this request - already on 07.11.24 - by the Avira support team, see:
"Please take note of ticket number 1xxxxx4 for future reference. You can contact us back with this same number if this chat session is disconnected."Your: "Maybe this isn't the normal behavior but currently it looks to me that Avira can or don't want to help me." ?
All questions are answered here, for further questions you can contact the Avira support team.
Kind regards and have a nice weekend
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