Safari avira password manager bug/problem

Abgeschlossen

Alaa Al Barazi

• 27. März 2025 15:02

Hi, 

The authentication in Safari is not working. I login then Avira log me out . I tried this so many times . Please help! 

Ja 0 Nein

• 

  pascha45

  • 27. März 2025 18:53

  Hello Alaa Al Barazi,

  You are writing here in the Avira Community, a publicly accessible forum - an user2user forum. From here we have neither access to your Avira customer account and your Avira installation nor to your purchased Avira licence with the current version number and details of your installed OS with the current number of the last version update!

  With your information: ‘I login then Avira log me out . I tried this so many times.’ we unfortunately cannot get a picture of your repair attempts!

  Here, the publicly accessible Avira Community is sadly no way to contact Avira Support. See our instructions in the information available to you in the Avira Community guidelines: ‘How to create a post ⇒ Details matter’:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  We recommend that you take a look at the instructions for creating a post in the Avira Community Guidelines!

  Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under ‘SUPPORT’; via email, support chat and (in some cases) telephone.

  The Avira Community is subject to the strict requirements of the GDPR and can only be processed by email with Avira Support in accordance with the requirements of the General Data Protection Regulation. Thank you for your understanding.

  Kind regards

  Ja 0 Nein
• 

  pascha45

  • 31. März 2025 03:01
  • Bearbeitet

  Hello Alaa,

  An addition information:

  Premium customers with a valid licence (+ reference number) can contact the support team directly from the Avira customer account after correct registration: via email, chat and sometimes telephone - in accordance with the GDPR (General Data Protection Regulation)

  For users of the free Avira software, it is not possible to register for Avira Support with a licence reference number in the customer account.

  "We could not authenticate you" -  means:  check the reference number of your purchased Avira licence.

  Kind regards and a nice weekend

  Ja 0 Nein

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