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Bjr, J'ai souscrit un abt chez vous en Mars 2024. Je me suis rendu compte que l'on pirate mon smartphone alors qu'aucune menace ou détection sur ma boîte mail Yahoo ou Gmail n'est constaté. Je n'ai pas de box,modem mais par contre mes voisins Si. Mes voisins d'en face ont accès à distance à mon smartphone. Nom de ces derniers xxxxx xxxxxxxxx et xxxxx xxxxxx xx xxx xxxxxxxx XXXXXXX apt XXXX. Pouvez vous enquêter? C'est pour cela aussi que j'ai stoppé mon abt. Cordialement Nadia.Slama
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Hello Nadia,
Personal data (names and addresses) have been removed for your security. Please never post these in a public forum!
Unfortunately, we are not able to support languages other than English and German on this board. So please be so kind and send us a request in one of these languages.
No access to your settings is possible from the publicly accessible Avira Community, this is only possible from Avira Support GDPR-compliant by e-mail with your correct registration via Avira Support.
Our Premium Customer Service is available also for French, Italian, Portuguese and Spanish
Feel free to start a new post but keep it in English or German. If your language skills are limited, use an online translation service of your choice.
Also, we highly recommend to read our Avira Community Guideline step-by-step:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
There you'll find useful information about our community and the minimum information required to submit an enquiry here. Duplicate requests only unnecessarily prolong the processing time of requests.
Thank you for your understanding.
Many greetings
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Hello Nadia,
We had just provided you with the important way to create a thread here in the Avira Community. Unfortunately, you have probably not read these instructions. Once more for you:
Also, we highly recommend reading our Avira Community Guideline step-by-step: How to create a post
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
It would be very considerate to stick to the guidelines and not add your request in 2 different places for processing.
Premium customers with a valid licence (+ reference number) can contact the support team directly from the Avira customer account after correct registration: via email, chat and sometimes telephone.
The Avira Community is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation via email with Avira Support.
Kind regards and a nice weekend
Note: Your question: "Can you investigate?"
No, unfortunately not, we don't have access to your Avira customer account and your settings. We don't even know your installed Avira version and your installed OS!
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Hello Nadia,
You write: "Je me suis rendu compte que l'on pirate mon smartphone alors qu'aucune menace ou détection sur ma boîte mail Yahoo ou Gmail n'est constaté."
What have you done to be able to use your allegedly hacked Yahoo and Gmail accounts correctly again? Deletion is not a repair or even a removal of the malware infestation! The malware infestation can happily spread to your Internet access and your entire installation.
If you have purchased an Avira licence and registered correctly, you can access Avira Support. If you have extended your licence from March 2024, - March 24! - has expired!
A connection to Avira Support is only possible with a correctly registered Avira licence with a valid term. It is also only possible to check or correct your settings on your smartphone with a correctly registered active licence!
Your information: "Mes voisins d'en face ont accès à distance à mon smartphone." This shows that your login - that your own data - must be checked by yourself as a matter of urgency! Only you can do this yourself, only you have this information!Kind regards and a nice weekend
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