Taking money without permission

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Permanently deleted user

• 28. August 2019 17:41

Today I was informed by PayPal that Avira had taken a payment of £86.99 from me.  I have not given permission for any such payment and have no idea what it is for.  I cannot contact you because I do not have a paid subscription.  How can I get my money back?

Ja 0 Nein

• 

  pascha45

  • 28. August 2019 19:55

  Hello Jan,

  A description of Automatic License Renewal: https://support.avira.com/hc/en-us/articles/360000934558-What-is-the-Avira-Automatic-License-Renewal-and-why-should-I-use-it- 

  Please check the automatic license renewal setting in your customer account: https://support.avira.com/hc/en-us/articles/360000924057-How-do-I-disable-or-enable-the-Automatic-License-Renewal-of-my-Avira-product- 

  Instructions for refund: https://support.avira.com/hc/en-us/articles/360000744025-How-can-I-receive-a-refund-for-my-Avira-order- 

  Is this information helpful?

  kind regards

   

   

  Ja 0 Nein

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