Taking money without permission
AbgeschlossenToday I was informed by PayPal that Avira had taken a payment of £86.99 from me. I have not given permission for any such payment and have no idea what it is for. I cannot contact you because I do not have a paid subscription. How can I get my money back?
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Hello Jan,
A description of Automatic License Renewal: https://support.avira.com/hc/en-us/articles/360000934558-What-is-the-Avira-Automatic-License-Renewal-and-why-should-I-use-it-
Please check the automatic license renewal setting in your customer account: https://support.avira.com/hc/en-us/articles/360000924057-How-do-I-disable-or-enable-the-Automatic-License-Renewal-of-my-Avira-product-
Instructions for refund: https://support.avira.com/hc/en-us/articles/360000744025-How-can-I-receive-a-refund-for-my-Avira-order-
Is this information helpful?
kind regards
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