Serious problem

Permanently deleted user

• 27. Oktober 2019 11:54

Good Morning. I beg you to help me solve the problem:

In the month of August I bought Avira Prime for 5 devices and I can't get it installed correctly. Constantly I get messages to renew the license and today I got a message saying that my Avira license had expired, so the PC was unprotected.

Nor have I managed to run System Speedup on the PC for a long time.

I get a message that says: "The connection to the Avira System Speedup service is not possible. Restart your device and try again."

Reference number: 188220604   Billing number: CB-30-12672059

 

Juan Carlos Sánchez Núñez

Madrid, Spain

Ja 0 Nein

• 

  Customer Service

  • 6. November 2019 10:01

  Hello Juan,
  
  first of all please don´t post private data like your email address on the open internet. Always keep in mind, everyone has access to it! 
  In your case, it looks like there is an old license merged in the installation. Please perform an uninstallation of the Avira products, restart the system and start the installation as described under the following link again:
  https://support.avira.com/hc/en-us/articles/360000736865-How-do-I-reinstall-my-activated-Avira-product-
  
  If the problem with system speedup still occurs after the reinstallation, perform the repair instructions as described under the following link:
  https://support.avira.com/hc/en-us/articles/360002468937-How-do-I-repair-my-Avira-System-Speedup-
  
  

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

  Ja 0 Nein

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