I have been charged twice amount 24,90 euros on 6th ane 20 february

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Permanently deleted user

• 10. März 2020 13:18

I have been charged twice an  amount 24,90 euros on respectively 6th ane 20 february 2020., this is not acceptable.

I have been only using Avira Free for a couple of years!!!!! long time ago.

I am not a user of avira anymore.

I have no invoice in my documents on my old account..So its pointing to  a fraudulous usage of my card.

Would require that you reimburse me for the undue  two debits .

Thank you for your cooperation

Hearing from you soon

Sincerely

J. Rondeaux

Ja 0 Nein

• 

  pascha45

  • 10. März 2020 19:31
  • Bearbeitet

  Hello Jacques,

  Please check your licenses in your customer account  https://my.avira.com  under Subscriptions. In your Avira customer account there are 2 email addresses. (1 x Jacques and 1 x Jacque - without "s", possibly a typing error?) Is it possible that licenses with active license renewal are still running under this e-mail address?

  If you do not find any subscriptions in your customer account, it probably means that you are not logged in with the email address you used to receive the invoice/renewal

  https://support.avira.com/hc/en-us/articles/360000924057-How-do-I-disable-or-enable-Automatic-License-Renewal-of-my-Avira-product- 

  For the refund:  https://support.avira.com/hc/en-us/articles/360000744025-How-can-I-receive-a-refund-for-my-Avira-order- 

  We do not have access to your customer account here, please contact the Avira Support from your customer account via https://my.avira.com left menu bar under “Support”

  Perhaps this will help to exclude and clarify dubious debits.

  If something is still unclear, please let us know, but unfortunately we do not have access to your customer account here.

  Kind regards

  Ja 0 Nein

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