not connecting

Permanently deleted user

• 4. April 2020 20:44

I have the pro version and when I open it and click on connect I wait as it sais connecting and in the end it sais avira fatal error. 

Ja 0 Nein

• 

  Lukas Huptas

  • 6. April 2020 09:46

  Hello Elie,

  Could you be so kind and tell us more details about your used operating system, internet connection type and maybe a screenshot of your error message. This information helps us to figure out what's wrong.

  Thank you in advance.

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

  Ja 0 Nein
• 

  Maria Thliverou

  • 22. August 2022 14:22

  i click on connect i wait and at the end it says avira fatal error.it connects for some seconds but after a short time the id adress cant be found

  Ja 0 Nein
• 

  pascha45

  • 22. August 2022 15:05

  Hello Maria, 

  With the information provided to us, we are unfortunately unable to form a picture of your concern.
  You are writing here in a publicly accessible forum, unfortunately we do not have access to your customer account.
  Premium customers with a valid license can contact the support team directly from their customer account under "Support":  https://my.avira.com/en/dashboard/subscriptions/tabs/plans
  Here you can find the Avira Community Guidelines, see: "How to create a post?"
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira  

  As already mentioned, in the answer above your post, we need precise information about your problem, unfortunately your customer data is only with the support team. 
  With precise information about your installation and your OS, also with screenshots of the error messages, we will be pleased to help you with your questions. Thank you for your understanding.

  Many greetings

  Ja 0 Nein

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