Problem with activating code

Permanently deleted user

• 17. April 2020 21:47

So sorry to bother you again, but thank you for helping me cancel my subscription but it automatically bought a new avira prime and the activation code isnt working, it says that it has the max people in it but it doesn't because it just automatically bought another prime, please help when you can thanks.

This is for avira prime By the way.

Ja 0 Nein

• 

  pascha45

  • 18. April 2020 08:48

  Hello Anthony,

  You are not bothering us, we want to help so that you can enjoy your new license.

  Let me get this straight. You want to activate a new license Prime?
  Please restart between deactivating the old license and installing the new license.

  When this new license appears in your account  https://my.avira.com  it is already activated. (This means that the number of activations has been reached) Please click on "Install".
  Follow the instructions and the newly purchased Prime license should be installed. Afterwards you can activate the individual applications of the Prime license according to your wishes.  https://support.avira.com/hc/en-us/articles/360001861017-How-do-I-install-my-Avira-Prime-apps- 

  Below you will find a description of the Avira Prime version and the installation:
  https://support.avira.com/hc/en-us/articles/360000786705-What-is-Avira-Prime- 

  Hopefully this answer will help you.

  Kind regards and a nice weekend

  Ja 0 Nein
• 

  Permanently deleted user

  • 18. April 2020 21:54

  Ok everytime i download it its not working, but in the email it gave me a activation code so maybe you could email me another activation code to make it easier. Thats what sombody else did for me because ive been trying. 

  Ja 0 Nein
• 

  pascha45

  • 19. April 2020 07:15

  Hello Anthony,

  We are a public forum here - user2user -, we are very sorry that we cannot help you without insight into your customer account. In order to clarify why the difficulties with uninstalling and reinstalling occur, we would have to take a look at your customer account, which hinders the reinstallation.

  Here in the community no personal data may be queried or processed - data protection DSGVO.
  As a customer of a paid license you can contact the support team, see

  • https://support.avira.com/hc/en-us   left side  → SUPPORT

  The support team can give you concrete advice on how to solve your installation problems via your customer account. Your activation code is displayed there, we cannot see it.
  We very much regret that we cannot give you further instructions without further insight into your customer account - we are not in a position to give instructions to solve your problem.

  Should you ever need further information, we would be happy to welcome you back to the community.

  Best wishes and a happy Sunday

  Ja 0 Nein

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