Automatical renewal on a subscription that I cancelled 3 months ago
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In roughly February of this year, I told Avira I was cancelling my subscription. It had been taking my money for the past two years and was not supporting my OS anymore.
I received a notice the other day announcing that I would be getting renewed via email. I wrote back, asking them to not renew anything as I had found another anti-virus. The note from them suggested I get on my account and click the "unsubscribe" button.
I get on the account page and it tells me my name and info, but there is NO unsubscribe "button" and indeed I am listed as "not having a subscription" to deactivate. This makes sens as I deactivated it months ago, but I am still getting charged for this?
Idiots. And this used to be a very good antiviral.
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Hello Keith,
Your annoyance is understandable, it is strange that the license duration was not displayed in your account.
You have at least 2 email addresses in your customer account with AviraYou can cancel the contract by deactivating the Automatic License Renewal :
https://support.avira.com/hc/en-us/articles/360000924057-How-do-I-disable-or-enable-Automatic-License-Renewal-of-my-Avira-product-or by sending a written notice to the Avira Support: https://my.avira.com/en/dashboard/support/tabs/support
The Avira Community is a public forum that is accessible to everyone. Personal data may not be processed here - Basic data protection regulation DSGVO
A refund can be initiated, see here:
https://support.avira.com/hc/en-us/articles/360000744025-How-can-I-receive-a-refund-for-my-Avira-order-I hope this information is helpful to you.
If something is still unclear, please let us know, and we will be happy to help.Best regards and a nice weekend
Note: Right now I saw that you have 2 email addresses in your Avira account and that you have already contacted the support team.
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