Payment without permission

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Permanently deleted user

• 14. Mai 2020 09:50

I had same problema as manu other people bere, i Just realized them Avira take Money out from my bank account even i didnt do any subscription of it. Please can i ha e informazioni about the refound?

Ja 0 Nein

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  pascha45

  • 14. Mai 2020 10:31

  Hello Teresa,

  The license is activated on the customer account with the e-mail address used at the time of purchase.
  Please check under https://my.avira.com/en/dashboard/subscriptions/tabs/plans   the licenses in your Avira customer account.
  If you do not find any subscriptions in your customer account, this probably means that you are not logged in with the email address used for the invoice.

  https://support.avira.com/hc/en-us/articles/360006730677-Why-did-Avira-debit-my-account-without-my-permission- 
  Did the billing run via PayPal? Was the delivery address entered?

  Customers with a valid license can contact the support team directly for information about the license: https://my.avira.com/en/dashboard/support/tabs/support 

  Hopefully this information will help.
  If anything else is unclear, please let us know, we are happy to help

  Kind regards

  Ja 0 Nein
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  Permanently deleted user

  • 14. Mai 2020 12:21

  thanks for the replay , i cannot find my subscriptons cause i never did one, that's why i don't understand how i pay for it.

  didnt' go true with paypal but with my bank account. 

  I just registered now for be in touch with you as i tried to call many time didn't have any answer.

  i have only one mail that is the same that i use for contact you don't have any others different. so i really don't understand. 

  I just want to knon how to process with the refund cause i don't want discover that in few month i have to pay again.

   

  Ja 0 Nein
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  pascha45

  • 14. Mai 2020 13:23

  Hello Teresa,

  We are here a publicly accessible forum, personal data may not be questioned or processed here - Data protection basic regulation DSGVO
  Your question cannot be answered here in the community, we also have no access to your customer account.

  Have you contacted the Avira Support Team at: https://my.avira.com/en/dashboard/support/tabs/support 

  You have an account debit, you should find a reason for payment.

  All other ways to find the reason for the invoice were explained in the first answer.
  You have the documents, the invoice, which are not known to us.
  Unfortunately, we cannot give any further information from here.

  Kind regards

  Ja 0 Nein
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  Permanently deleted user

  • 14. Mai 2020 13:34

  I tried many time ti contact them, didnt answer me.
  Thanks anyway

  Ja 0 Nein
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  pascha45

  • 14. Mai 2020 14:46
  • Bearbeitet

  Hello Teresa,

  There might be another possibility if you can see the reference number on the invoice:

  https://support.cleverbridge.com/hc/en-us/articles/203155800-How-can-I-contact-the-cleverbridge-Customer-Support-Team- 

  That might be another way to find your incriminated license. It would be nice if this worked out.

  If you do not receive a reply, the only remaining option is Avira Support.

  Kind regards

  Ja 0 Nein
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  pascha45

  • 13. Mai 2021 19:36

  Hello Teresa,

  1 year ago, you had already complained about the supposed unauthorized payment, and we had advised you to contact Cleverbridge or the Avira support team. You have also been in contact with the support team.

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • Or
  • https://support.avira.com/hc/en-us   scroll down ⇒ Contact Avira

  Again, only YOU can cancel the subscription as a licensee, we have no right to do so. Furthermore, we do not have access to your customer account and your data.
  You have already tried to solve your problem with the support team last year, but you still haven't cancelled your subscription.

  Again, we would like to help you. But we can't, we are a publicly accessible forum, personal data can and may not be processed here according to Data protection GDPR. Questions about your license or Avira payment processing can unfortunately only be processed by the support team via your customer account by email in accordance with GDPR.

  Unfortunately, you have replied with a "no-reply" email. This is a notification email that is only used to inform you of a new comment in your post.
  You are also informed that:

  "You are receiving this notification because you have subscribed to post updates.
  Please do not reply to this message. Email replies do not update content in the Help Centre."

  The "no-reply" emails will be deleted immediately and cannot be read in the post.
  Please insert answers or questions in the fields here only provided so that your request can be read. Thank you for your understanding.

  Many greetings

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  Permanently deleted user

  • 22. Oktober 2021 05:59

  I have the same problem the take 55 Euro while i don't use Avira for 2 years now ???

  last payment was 26-10-2018  now on 12-10-2021  55.5 Euro  

  some help pls.

  Ja 0 Nein
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  pascha45

  • 22. Oktober 2021 07:26

  Hello Francis,

  Please log in to your customer account with the email address you used to order the license. This is particularly important if, as in your case,  2  e-mail addresses are stored in your Avira customer account.

  Have you - see your  "I have the same problem" - added the delivery address to PayPal?

  We are here a publicly accessible forum, personal data may not be questioned or processed here - Data protection basic regulation GDPR.
  Your question cannot be answered here in the community, we also have no access to your customer account. Questions about your license or payment processing can only be answered by the support team via your customer account via email in accordance with the GDPR.

  Please have a look at the information, maybe you will find your solution there:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  Thank you for your understanding.

  Kind regards

  Ja 0 Nein
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  Permanently deleted user

  • 23. Oktober 2021 01:18

  Hello Pascha45 ,

  I open my account its say 

  No active subscriptions

  i don't use paypal  i use Visa card

  Thx

   

   

  Ja 0 Nein
• 

  pascha45

  • 23. Oktober 2021 06:48
  • Bearbeitet

  Hello Francis,

  You write:
  When I open my account, it says  No active subscriptions.

  Then you are logged in with a wrong email address.

  Again: Please log in to your customer account with the e-mail address you used to order the license and a password of your choice.
  This is important if licenses were ordered with different email addresses. With this access data, you will be shown the license you ordered, which is already activated. Again, you have 2 customer accounts

  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  Here is the information again, maybe you will find your solution there.
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  As already described, we do not have access to your customer account. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with GDPR.

  We regret that we cannot help you from the community in a GDPR-compliant way.

  Best regards and have a nice weekend.

  Ja 0 Nein

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