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Trouble scanning

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5 Kommentare

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    Lukas Huptas

    Well, first of all, we are in need of more details. Please tell us your used operating system as well as the version number of your installed Avira for macOS.

    Best,

    Arthur Lukas Huptas

    Avira Community Manager

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    Santiago

    Thank you for your response. OSX Yosemite , and I downloaded Avira's latest free edition.

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    Lukas Huptas

    Well, sadly macOS (former known as OS X) Yosemite isn't supported anymore. If possible upgrade your Mac to the latest version available as Avira needs at least macOS 10.13.

    Best,

    Arthur Lukas Huptas

    Avira Community Manager

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    Tim

    Hello, I have a similar issue and running mac OS Catalina 10.15.5 - I cannot switch the real time module on and the Quick Scan nor the Computer scan works. Instead I receive an error message (error occurred during the scan / error occurred in plugin). It is strange because when I first installed Avira (latest free), the scan function worked.  Thanks for providing some help.

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    Gracie Eckhardt

    This is ridiculous, Avira. Why wouldn't you tell me before even downloading what versions of OS X are supported? You wasted my time and energy for NOTHING. Make your software non-retarded by having it check the OS version and at LEAST let you know at installation time that the current OS isn't supported. SHEESH! Unprofessional.

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