How to remove Credit card from my account?
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How to erase/remove Credit card from my account? There is no way to do that. I see only button "Change".
Thanks.
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Hello Plamen,
Yes, I have just seen that the Billing is not displayed in my customer account, as indicated in the instructions.
https://support.avira.com/hc/en-us/articles/360000778725-How-can-I-change-my-Avira-account-details-
Some changes were made on 10.06.2020, we will check this from Monday.
We regret that you have been inconvenienced by the change in payment details, we are sorry.
Kind regards and a nice weekendOh, at that moment it was seen that you have already created a ticket at the support. From there you will also get an answer to this further question.
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I want to remove my credit card/s info from my account -> billing, that's it. There is no that possibility. :(
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Third attempt: Please, remove my billing info (two cards) from my account! Please!
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Hello Plamen,
We have no access to your customer account here in the community. We are not allowed to query or process personal data - basic data protection regulation DSGVO.
You have already created a ticket with the support and received an answer to both of your questions, including your problem with your credit card.
It is only possible to change the payment procedure if an active license extension (annual license) is deposited. This option is not available with a monthly invoice. I was not aware of this rule before, sorry. Unfortunately you did not specify that it is a monthly license.
Sorry, there is nothing else we can do for you, your questions have been answered ⇒ see Support.
If anything is still unclear, please let us know, we will be happy to help you.Kind regards
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Support:
"We will remove the credit card information from your account as requested."
When?!
I'm disappointed. :(
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Hello Plamen,
You have received answers from avira support, if something is unclear, please contact SUPPORT again so that your query can be clarified there - see your self created ticket.
Here in the COMMUNITY we do not have access to your account, we cannot change your data from here.
The Community is a public forum, for everyone to read, here we are not allowed to publish your data for payment processing. Privacy DSGVO !The data will be deleted after the license expires.
Furthermore, there is the possibility to delete your account yourself, seehttps://support.avira.com/hc/en-us/articles/360000753557--How-can-I-delete-my-Avira-account-
That should clear everything up now. Otherwise, please contact support (your Ticket) again - this alone is the contact point to clarify your disappointment about the answer you received from there.
Kind regards
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