Annual subscription automatically paid by Paypal account but no service provided
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Avira Holding GmbH & Co. KG has automatically subtracted my money from my Paypal account, I'm very pissed off, due to the fact that I am not able to use the license I have paid for. Please, I need a prompt reply, cause I want to keep my devices protected!!! Moreover, I have been searching for a way to contact the custom service, but being considered as a free license customer I'm not entitled to contact any agent to fix this problem, please, help me to solve as soon as possible, thanks
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Hello Loredana,
The license is always automatically activated at purchase to the account with which the license was ordered. If you do not find any subscriptions in your account, it means that you are not logged in with the email address you used to receive the invoice. There are 2 email addresses in your Avira customer account. One address is not yet verified.
With PayPal, the delivery account can be added during the order process, see: https://support.avira.com/hc/en-us/articles/360002157057-How-can-I-change-my-delivery-email-address-when-purchasing-via-PayPal-
If you are registered with the correct e-mail address, the newly purchased license should be displayed in your customer account under subscription https://my.avira.com/en/dashboard/support/tabs/support and you should also be offered direct access to the support team.
If something is still unclear, please let us know, we are happy to help.
Many greetings and have a nice Sunday
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Thanks for the reply, by the way, don't know how that's possible I signed with 2 different email addresses, cause I have automatically saved the password in my device which is the same as the first time I have signed in. By the way, since now I have found out that the email I previously signed in is not anymore accessible to me, I would like to change email address. I'd like to use a new one, if that's possible, moreover, Paypal has already subtracted my annual Subscription, without me approving it. This means I cannot change any email address info during the order process, cause the order has been done without even my consent. I am going to write you my previous email address and my new one, by sending you a private email to this address. does it work? data-privacy@avira.com
Waiting for your reply.
Regards
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Hello Loredana,
Please contact the support team directly as a premium customer. Here the community is a public forum, personal data may not be questioned or answered here - basic data protection regulation DSGVO.
You can contact the support team directly:
- https://my.avira.com/en/dashboard/support/tabs/support My Avira Account
- https://support.avira.com/hc/en-us scroll down ⇒ Contact Avira
On the basis of your contract documents available there, a change can be discussed according to your wishes and can then be corrected immediately from there. We have no access to your customer account here.
We regret that we are not able to make the desired change from this forum. Thank you for your understanding.If something is still unclear, please let us know, we are happy to help.
Kind regards
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