I did not order this product, and this the secont time i have notified yoy

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Permanently deleted user

• 20. Juli 2020 19:14

I have just noticed that for the past 6 0r 7 months you have taken $5.30 a month from my bank account.  this money was stolen since i did not authorized it.

I assume this is the i don't care section of your company, since this the second request and i did not response a response from my first request.

Please refund mu monies to my account.

Thank You

Ja 0 Nein

• 

  pascha45

  • 20. Juli 2020 21:56

  Hello Ronald,

  It is unfortunate that you have problems with your license, your annoyance is understandable. However, in this publicly accessible forum we are not able to clarify your problem - Data protection GDPR. Customer data may not be questioned or edited here. Furthermore, we have no access to your customer account here.

  "...since this the second request and i did not response a response from my first request." This is not understandable for us.

  You have already made several phone calls with the support team. The rules for a subscription have already been explained to you here.
  Here you will find a detailed description of your request:
  https://support.avira.com/hc/en-us/community/posts/360012731917-FAQ-License-renewal-and-return-cancellation 
  There you will also find specific information on cancellation and refund.

  Since you have already contacted the support team, which is the only team responsible for your request, we would ask you to continue to correspond with the existing contacts.
  
  We thank you for your understanding.

  Kind regards

  Ja 0 Nein

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