Avira Antivirus not working properly

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Natalie Roberts

• 20. August 2020 07:29
• Bearbeitet

Hello.

This morning, I noticed that my Avira Antivirus kept hanging on "Initialising..." in the task bar, and the icon in the taskbar kept disappearing.

I've tried downloading the latest Antivirus installation file, and I've run both a "modify" and a "repair", only to find neither of those worked as they should have.

I've also checked in my Task Manager, and everything apart from Web Protection seems to be working; I tried right-clicking to start it, but it just stops itself right away. I get a message that says "The Avira Web Protection service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs."

 

Do I need to uninstall and reinstall Avira because of this?

 

EDIT: I have tried five times with installing the repair file, and I've even gone through my regular settings to modify/fix things, but nothing has worked.

I've also tried shutting my laptop down and starting it up again after these attempted fixes, but again, nothing worked.

I can see in Task Manager that everything else is working fine, just not the Web Protection.

 

EDIT 2: I managed to fix the problem, but now in Task Manager, it still says Web Protection is stopped. Is that because Web Protection is under Avira Pro only? I have Avira Free Antivirus.

Ja 0 Nein

• 

  pascha45

  • 20. August 2020 07:39

  Hello Natalie,

  Yes, please have a look at the following instructions :

  https://support.avira.com/hc/en-us/articles/360000752845--How-do-I-enable-Avira-Web-Protection- 

  Unfortunately:

  Note: This feature is only available in Antivirus Pro.

  If anything is still unclear, please let us know, we are happy to help.

  Kind regards

  Ja 0 Nein
• 

  Natalie Roberts

  • 23. August 2020 17:59
  • Bearbeitet

  Hello again.

   

  It's been a few days since I encountered this issue, and it's come back again. Half an hour ago now, my laptop crashed, and when I rebooted I found that Avira gets stuck on "initialising" in the task bar before the icon disappears several minutes later.

  I've installed the installation file again, and run both a "repair" and "modify" to no avail. I've checked in the Task Manager and everything seems to be up and running as it should be. Does this still mean my antivirus is running normally, even though I can't see the icon in my task bar?

  I've also checked for Windows updates, as that seemed to fix the problem last time, but I don't have any updates that need doing now.

  Why does this keep happening, and is there any way to stop it from happening again? Do I need to uninstall and reinstall Avira to fix this problem? Moreover, is my device still safe even though I can't see the icon in the task bar? As I mentioned above, everything is still running normally in Task Manager.

   

  Any help would be greatly appreciated.

  Ja 0 Nein
• 

  Dominik Kowalski

  • 31. August 2020 09:14

  Hello Natalie,

  Thank you for the detailed information about the issue.

  As a rule of thumb you can remember that whenever the tasks are still running, the protection is active.

  Somehow, due to Windows updates and other programs that might be installed on your device, we encounter this weird behaviour from time to time.

  Usually a reinstallation is enough to fix it temporarely.

  Please be ensured that we are already aware of this issue and that we are working on a fix.

  Once this is available it will be rolled-out via update automatically.

  Thank you for your understanding and patience.

  Best,

  Dominik Kowalski

  Customer Service Engineer

  Ja 0 Nein

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