prime avira problem

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Permanently deleted user

• 28. Oktober 2020 13:17

Hi everybody,

I had prime avira on my devices desktop(MSW7) and laptop (MSW10). This product i've used to be working fine during a long period. A month ago prime avira stopped working properly on my both devices and I found it would better to reinstall it at one of the comps. Unfortunately, all my attempts to install this product ended in failure. Instead of the promised product Prime Avira, I got Avira free in return. So I had to ask for advice in Avira support center. The advices I got from them didn’t work at all. So I would like to ask community -Has anyone faced a similar problem? and if so, are there any ways to solve it?

My ticket in Avira support service is #470797

 

Ja 0 Nein

• 

  Hendrik Maier

  • 29. Oktober 2020 08:58

  Hello Sergey,
  
  I see you have a long and unsatisfactory customer service journey behind you. I'm really sorry about that.
  
  I can also see there is an open ticket for you right now in our customer service. For further investigation of the problem, my colleagues need your assistance and therefor asked for a support collector yesterday. 
  
  So, we're already on it and thank you for your patience!
  
  Best regards
  Hendrik

  Ja 0 Nein
• 

  Michael Flint

  • 3. November 2020 20:15

  I supposedly upgraded to Prime on the 30th of October. The money was debited from PayPal but my PC is still running the free version. What am I doing wrong? 

  Ja 0 Nein
• 

  pascha45

  • 3. November 2020 21:26

  Hello Mike,

  You have added the delivery address to the PayPal order:
  https://support.avira.com/hc/en-us/articles/360002157057-How-can-I-change-my-delivery-email-address-when-purchasing-via-PayPal- 

  Please log in to your customer account with the e-mail address you used when purchasing the licence.
  There you should be able to access under https://my.avira.com and under subscriptions
  at https://my.avira.com/de/dashboard/subscriptions/tabs/plans   your license.
  Your Prime Version will be displayed and you can start this process directly under INSTALL.

  Here you will find instructions, also for the installation on the different devices:      https://support.avira.com/hc/en-us/articles/360001861017-How-do-I-install-my-Avira-Prime-apps- 

  Please skip Point 1 purchase,  see Point 2 Install Avira Prime

  If anything is still unclear, please let us know, and we will be happy to help.

  Kind regards

  Ja 0 Nein

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