Withdrawal and full refund
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Hello team,
I opened several ticket and I've sent an email to withdrawal but no respond from you, as I read in the right of withdrawal, it shouldn't exceed 14 days but it just 2 days from now and i have a right to refund of yearly subscription €94.71.
I kindly ask you to do something with my case.
thank you,
Imad
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Hello Imad,
Yes, you have made contact several times with the Avira Support- Team since 30.10.2020
Important is when and where you submitted the declaration of withdrawal?
Did you follow these instructions:
https://support.avira.com/hc/en-us/articles/360001045178-Cancel-your-Avira-subscriptionThe Community is a publicly accessible forum. Personal data may not be processed here - Data protection GDPR.
You have already contacted the Avira support team several times. Everything will be checked on the basis of your contract documents available there and you will be informed by the Support-Team.Unfortunately, we can't help you with any questions regarding your cancellation, which we unfortunately don't have.
Please stay with your already created ticket with the support team.
Thank you for your understanding.Best wishes and a nice Sunday
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Thank you for you reply, please see below the answers of mentioned questions :
Q : Important is when and where you submitted the declaration of withdrawal?
A : Firstly I opened a ticket requesting refund and then i read the article of withdrawal right, so i filled up the form and sent it to customerservice@avira.com today.
Q : Did you follow these instructions
A : Yes but after I got charged.
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Hello Imad,
We cannot help you. It is important that you have completed your cancellation with full refund in a timely manner following the instructions in the link above. This must be submitted in due time according to the instructions given and will then also be available to the support team.
You have complained about missed answers here, please continue to contact the support team, we are not responsible for your answers.You can check your licence at https://my.avira.com under subscription in your Avira account: https://my.avira.com/en/dashboard/subscriptions/tabs/plans
Please contact the support team with further questions or comments. We don't have any documents here and cannot and may not help or answer you further question.
Best wishes and a happy Sunday
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Hello avira team.
I would like to ask a question, i'm currently trying to obtain a refund for the Avira phantom Pro which I have just purchased (same day) 19/11/2020, although I cannot access the refund / withdrawal form.
What can I do?
Thanks in advance.0 -
Hello Ed,
If you have purchased the license in the Avira Online Shop, log in to your customer account with the email address you used for the purchase: https://my.avira.com
In your customer account you will find the license under SUBSCRIPTION.
Below you will find instructions on how to get a refund:
https://support.avira.com/hc/en-us/articles/360000744025-Request-a-refund-for-your-Avira-order
If anything is unclear, please let us know, and we will be happy to help.Many greetings
I just saw that you created a ticket with the support team.
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Hello pascha45,
Thanks for your previous comment.
I’m replying as till now I have filled out 2 forms for a full refund, with no further notification regarding the refund. All I received was an email stating that a member of your support team will contact me.
I’m a little concerned that I won’t get my refund as time will go by and the chance to claim my refund will expire.Thanks and regards
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Hello Ed,
Refunds take a little longer. We have no control over the process of your refund here.
This is done by the support team, we have no insight into your customer account here.
Otherwise, you have to reply to the e-mail, or is that a noreply?
You have copies of when you applied for a refund, so all you have to do is wait now.
I am sorry, I cannot give any other information.Many greetings
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I dont mind waiting, I was only concerned that my refund form was somehow ignored or not received from the support end.
I appreciate your quick response, thankyou!0 -
Hi Avira team ,
I have cancelled my Avira Phantom subscription well before 1 month of my purchase . Not interested, When can i expect my full refund . Please. I followed all the instructions needed for cancellation /subscription off etc and posted the details to email support team as well.
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Hello umesh tunga,
You have written to the community here, this forum is open to the public, no personal data may be processed here according to the Data protection GDPR.
You have already contacted the support team, please stay in this ticket you have opened. Your refund will be reviewed there.- https://my.avira.com/en/dashboard/home
- or
- https://support.avira.com/hc/en-us scroll down to Contact Avira
We regret that we cannot be of further assistance to you.
We thank you for your understanding.
If anything is still unclear, please let us know, and we will be happy to help.Best wishes and a peaceful pre-Christmas time
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