Refunds are only possible if the product was purchased in the Avira online shop and lies within the following time period after the purchase:
- 60 days with a 1, 2 or 3-year subscription
(Partial refund for customers in the UK, Netherlands and Germany after the 60-day period has expired)
- 14 days with a 1-month subscription
(No refunds for monthly renewals)
For more information see the Avira Cancellation and Refund Policy.
1. Go to Avira Support.
2. Scroll down to the "Contact Avira" area.
(Customers who are already logged in, please continue with point 5).
3. Click Contact us here in the "FOR HOME" section.
4. Sign in.
5. Click Email support.
6. Select Billing, purchases & licenses.
7. Select I want a refund.
8. Fill in the required fields.
9. Click Submit.