Refunds are only possible if the product was purchased in the Avira online shop and lies within the following time period after the purchase:
- 30 days with a 1, 2 or 3-year license
- 14 days with a 1-month license
1. Go to Avira Support.
2. Scroll down to the "Contact Avira" area.
(Customers who are already logged in, please continue with point 5).
3. Click Contact us here in the "FOR HOME" section.
4. Sign in.
5. Click Email support.
6. Select Billing, purchases & licenses.
7. Select I want a refund.
8. Fill in the required fields.
9. Click Submit.