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Permanently deleted user

• 12. November 2020 19:38

Hello people, can you help?

I have had an active subscription for 4 years and chose not to renew it this time, however, avira have taken the payment for a 2 year subscription from my account. I have tried ti log in to my account to get this resolved but there is no account to access, I have created another account to access avira help but the link doesn't work. Dies anyone know how i can speak with an agent?

Ja 0 Nein

• 

  pascha45

  • 12. November 2020 20:50

  Hello Darren,

  Please log in using the e-mail address with which you received the license renewal. This is very important, especially if you have several email addresses in your Avira customer account. Then you will be connected to the Avira support team, which can only be reached with a valid license.

  Here you will find information on your topic, maybe you will find the solution:

  https://support.avira.com/hc/en-us/community/posts/360012731917-FAQ-License-renewal-and-return-cancellation

  If something is still unclear, please let us know, we will be happy to help.

  Many greetings

  Ja 0 Nein
• 

  pascha45

  • 13. November 2020 08:22

  Hello Darren,

  You have replied with a "no-reply" e-mail. This is a notification e-mail, which is only used to inform you about a new comment in your post.

  It will also be pointed out to you:
  "You are receiving this notification because you have subscribed to updates to the post.
  Please do not reply to this message. The content in the Help Centre will not be updated by e-mail replies."
  The "no-reply" e-mails are deleted immediately.
  Thank you for your understanding.

  Please check your license for automatic contract renewal as described above:

  https://support.avira.com/hc/en-us/articles/360000934558-What-is-the-Avira-automatic-license-renewal-and-why-should-I-use-it- 

  https://support.avira.com/hc/en-us/articles/360000924057-How-do-I-disable-or-enable-Automatic-License-Renewal-of-my-Avira-product- 

  At the bank there is a bank transfer form, you should be able to find the details of your booking there. Only with this data your licence can be found.
  These documents are very important when you are looking for your licence.

  You have several email addresses in your customer account at Avira, please log in with the email address for this subscription, then your license will be displayed and you can contact the support team:

  With the correct e-mail address registered to your licence you can contact the support team directly:  https://my.avira.com/en/dashboard/support/tabs/support 

  We are a publicly accessible forum, personal data may not be processed here - Privacy Policy GDPR. We do not have any documents about your customer account or your licenses here.  We thank you for your understanding.

  Kind regards

  Ja 0 Nein

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