Double payment of licence renewal

michel larralde

• 10. November 2020 09:10

Good morning

Due to the expiration of my credit card the automatic renewal was rejected

I gave the information of my new card and received again a rejection report

So I made a second procedure of payment

And now I see that I have 2 operations on my account on the 5th and 6th of november 2020

I don't know if I'm on the right place for this request of refunding of one payment but I could not find a way on my personnal account

I am French, so I'm sorry if my English is b not correct

Axaiting for your answer, Best regars

Michel

 

 

 

 

 

 

 

 

 

Ja 0 Nein

• 

  Lukas Huptas

  • 10. November 2020 09:27

  Hello Michel,

  First of all: Your English is quite good! No need to be worried about.

  Sadly, we cannot handle license requests within this public board. Please take a look here:

  https://support.avira.com/hc/en-us/community/posts/360012731917-FAQ-License-renewal-and-return-cancellation

  There you'll find a solution.

  Best,

  Lukas Huptas

  Avira Community Manager

  Ja 0 Nein

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