"Repair" function in quarantine

Permanently deleted user

• 12. Dezember 2020 16:13
• Bearbeitet

Avira's quarantine used to have three functions if a file is sent there: delete, restore and repair. However, in the latest version of Avira, in Quarantine, it has only two functions: delete and restore. Where's the REPAIR function?

Ja 0 Nein

• 

  pascha45

  • 12. Dezember 2020 07:47

  Hello Henry Lucas Maciel,

  Unfortunately, you did not tell us which version of Avira you have installed.
  Below are instructions for checking the infected file - also in the Prime version:

  https://support.avira.com/hc/en-us/articles/360001163189-How-do-I-submit-suspicious-files-and-URLs-to-Avira-Virus-Lab-

  Here are instructions on how to restore from quarantine or delete:

  https://support.avira.com/hc/en-us/articles/360003005833-How-do-I-save-delete-and-restore-files-from-quarantine- 

  If anything is still unclear, please let us know, and we will be happy to help.

  Best wishes and a peaceful pre-Christmas time

  Ja 0 Nein
• 

  Permanently deleted user

  • 12. Dezember 2020 13:20

  Wants to know? I'll ask another question: is there a way, in the LAST VERSION OF AVIRA FOR WINDOWS (in version 15.0.2011.2057 to be more specific), in the quarantine, delete only the malware or virus without deleting the file completely?

  Ja 0 Nein
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  Permanently deleted user

  • 12. Dezember 2020 13:22

  Or is it that the file that is stored in the quarantine is the malicious file and not a contaminated file?

  Ja 0 Nein
• 

  pascha45

  • 13. Dezember 2020 12:37

  Hello Henry,

  You are asking more questions without responding to our answers.
  So, here are the instructions that you can view for your information in the Avira database under Windows ⇒ Security ⇒ Virus scans and inform yourself accordingly.
  https://support.avira.com/hc/en-us/sections/360003731398-Virus-Scans 

  Questions about a virus or malware infestation are not answered here, precise information and scans are required for this. We are a publicly accessible forum, we cannot and are not allowed to publicly process personal data here in accordance with the basic data protection  GDPR 
  Nobody will give answers to questions or instructions on malware infestation without concrete information, that could have unpleasant consequences...

  So thanks to the instructions provided by Avira you can take the necessary measures to eliminate the infected software or, as a customer of the Premium products, contact the support team for further technical checks.
  Customers of the Premium products with a valid licence can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us  scroll down to ⇒ Contact Avira 

  We hope you find these instructions informative.

  Best wishes and a peaceful pre-Christmas time

  Ja 0 Nein

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