charge in dispute (not any active subscription)

Permanently deleted user

• 18. Dezember 2020 01:19

On 28.11.2020 I was charged € 24.95 for the purchase of a subscription renewal not requested by me, therefore I invite you to deactivate the automatic subscription and to reimburse the above sum unduly withdrawn. Thanks and best regards.

Nanni Sabatino

Ja 0 Nein

• 

  pascha45

  • 18. Dezember 2020 07:28

  Hello Nanni,

  The community is a publicly accessible forum, personal data may not and cannot be processed here in accordance with the Data Protection GDPR.
  The settings for automatic contract renewal can only be made by the licensee in his customer account, we have no access to this. (Description in the following link)
  The refund is also described in the following link for information.

  https://support.avira.com/hc/en-us/community/posts/360012731917-FAQ-License-renewal-and-return-cancellation 

  This information should be helpful for you, to help you with your requests.
  If anything is still unclear, please let us know, and we will be happy to help.

  Best wishes and a peaceful pre-Christmas time

  Ja 0 Nein

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