Deactivated account

Permanently deleted user

• 18. Februar 2021 13:00

I deactivated my account on 2/16/2021 and I was still charged all I want is my money back

Ja 0 Nein

• 

  pascha45

  • 18. Februar 2021 14:42

  Hello Jacqueline,

  Unfortunately, we cannot help you with your request.
  We are a publicly accessible forum, personal data may and cannot be processed here according to the Data protection GDPR.
  In addition, we do not have access to your customer account.

  Important: Uninstalling or deactivating the software is not a cancellation!
  Only the licensee can initiate a termination of the license, as well as the refund.

  Please have a look at the information, there you can already find the solution.

  https://support.avira.com/hc/en-us/community/posts/360012731917-FAQ-License-renewal-and-return-cancellation 

  If something is still unclear, please let us know, we are happy to help.

  Many greetings

  Ja 0 Nein

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