Avira won't activate

Beantwortet

Permanently deleted user

• 7. März 2021 01:47

Okay so I just bought the 10.99 a month family prime but it doesn't seem to want to activate, it says I don't have an subscription on both the application and the website even tho I have proof of the invoice I've been sent? 

can anyone help me out please? 

Ja 0 Nein

• 

  pascha45

  • 7. März 2021 07:24

  Hello Ollie,

  Please log in with your access data at  https://my.avira.com/de/dashboard/home . In your Avira customer account at
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans  your licence will be displayed.
  Please make sure to log in with the e-mail address with which you ordered the licence and to which the e-mail was sent.
  Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is activated immediately.

  Here is an illustrated instruction:
  How do I install a product via My Avira Account? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Questions regarding your license or Avira payment processing can only be handled by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.

  Premium customers with a valid licence can contact the support team directly.
  https://my.avira.com/en/dashboard/support/tabs/support 
  or
  https://support.avira.com/hc/en-us  scroll down ⇒ Contact Avira

  If anything is still unclear, please let us know, we are happy to help.

  Best regards and have a nice Sunday

  Ja 0 Nein

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