NOT WORKING SINCE I STARTED PAYING

Beantwortet

Emily Windsor-Cragg

• 21. Februar 2021 17:48

Okay, Avira will no longer start-up, despite having been reloaded and reinitiated THREE TIMES. And this is only the FREE version; the PAID FOR VERSION will not load at all, let alone, start up.

Ja 0 Nein

• 

  Emily Windsor-Cragg

  • 21. Februar 2021 19:55

  I did that; MOREOVER, today--

  STARTING AVIRA SECURITY DOES NOT RESPOND

  DONE 3 TIMES :: programs : Avira repair; restart

  DONE 2 TIMES : PROGRAMS aVIRA UNINSTALL RESTART; REINSTALL RESTART

  STILL DOES NOT START.

  IT CANCELS.

  I've been paying for this software for the past two months; and it still does not work.

  It worked okay before I started paying.

  It cancels and cancels and cancels and cancels, no matter how many times it has been either repaired or uninstalled and reinstalled.'

   

  Ja 0 Nein
• 

  pascha45

  • 21. Februar 2021 20:54
  • Bearbeitet

  Hello Emily,

  Unfortunately, you have a paid version and cannot use it.
  You have already asked for the installation on 10/12/2020, and you have received instructions from us, see:
  https://support.avira.com/hc/de/community/posts/360014163517-NOT-WORKING-SINCE-I-STARTED-PAYING 

  Please describe how you proceeded, what is displayed in your customer account and the exact procedure when attempting the installation. Without this information we can't help you, we can't see how you proceeded and what is in your account.

  As a customer of a paid version, you can also write to the support team. From there it is possible to view your customer account and from there you can be helped by e-mail or by accessing your computer.

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  Based on the licence documents available to the support team, they will find a satisfactory solution for you so that you can use your licence.

  Questions regarding your licence or Avira payment processing can only be processed by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.
  We are a publicly accessible forum, personal data may not be processed here according to the Data protection GDPR. The connection with the support is GDPR-compliant via e-mail.

  If anything is still unclear, please let us know, we are happy to help.

  Many greetings and have a nice Sunday evening

  Ja 0 Nein

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