Avira optimization suite

Beantwortet

Roxana Milea

• 14. März 2021 10:20

Hi,

I’m not sure I have what it takes for  online payments  SCA  when I'll buy  Optimization suite.  “ Possession: Smart card, TAN generator, registered smartphone " - what is it?reference number: xxxxxxxxx ref.-number removed

Best regards,

RM

Ja 0 Nein

• 

  pascha45

  • 15. März 2021 10:19
  • Bearbeitet

  Hello Roxana,

  Unfortunately, we cannot answer your questions.

  You can ask your bank for your bank details. We have no insight into whether you have set up online payments SCA there, we don't know.
  The reference number is a registered document number that can be used to obtain information about the contract.

  We are a publicly accessible forum, we may not and cannot process personal data here in accordance with the Data Protection GDPR.
  Questions regarding your license or Avira payment processing can only be handled by the support team via your customer account by email in accordance with the GDPR. Thank you for your understanding.

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • Or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  Here you will find a description :

  Where do I receive support for my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira
  If anything is still unclear, please let us know, and we will be happy to help.

  Many greetings

  Ja 0 Nein

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