How to stop payment for discontinued product?

Beantwortet

Permanently deleted user

• 26. März 2021 17:33

How can I stop payments from my acount to Avira for discontinued product? My laptop collapsed, not possible to run it, I removed it from my subscriptions but the monthly payments to Avira are still proceding every month!

Ja 0 Nein

• 

  pascha45

  • 26. März 2021 19:12

  Hello Radek,

  Please have a look at the information, maybe you will already find an answer there.

  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira
  If something is still unclear, please let us know, and we will be happy to help.

  Many greetings and a nice weekend

  Ja 0 Nein
• 

  Permanently deleted user

  • 27. März 2021 15:46

  I do not have any subscriptions in my account but I am still charged every month.

   

  Thanks for help,

   

  Radek

  Ja 0 Nein
• 

  pascha45

  • 27. März 2021 16:47

  Hello Radek,

  Please check your email addresses in your customer account. If 2 email addresses have been used, you need to know which one you are logging in with - the one you used to order the licence. Important: Uninstalling the software is not a cancellation!
  It is important to use the one you used to purchase the licence. If you are logged in with the correct e-mail address, your licence will be displayed in your customer account.

  If anything is still unclear, please let us know, and we will be happy to help.

  Many greetings and have a nice weekend

  Ja 0 Nein

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