How to terminate nonexistent Avira contract and domicilliation?

Avira Customer

• 8. Mai 2021 16:50

I am using Avira Free Security and I don't have any active abonement by now (according to 'My Avira Account' on your website). Why do you withdrow 44,95 EUR from my VISA card by means of a direct debit twice this year? How can I terminate this domicilliation?

Ja 0 Nein

• 

  pascha45

  • 8. Mai 2021 19:22

  Hello,

  We regret the inconvenience and are sorry for the increased workload this has caused.

  Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always stored in the e-mail address used for the purchase and is automatically activated under this e-mail address.

  Please have a look at the information, maybe you will find a solution there:

  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, and we will be happy to help.

  Many greetings and have a nice weekend

  Ja 0 Nein
• 

  Permanently deleted user

  • 9. Mai 2021 08:19

  Hello,

  Thanks a lot! Now it is clear.

  We have two subscriptions in my husband's Avira account!

  We have found Avira e-mail in his mailbox and now we have unsubscribed from one subscription using your link above. I wil install Optimization Suit again we have paid for. We don't need Avira Free Security. :-)

  Ja 0 Nein
• 

  pascha45

  • 9. Mai 2021 09:28

  Hello Viktor,

  You're welcome. We are pleased that the invoice was found and thus the claim could be clarified via the 2nd customer account.
  Thank you for the positive feedback.

  If anything is ever unclear, please let us know, you know the way to us ;-)

  Many greetings and have a nice Sunday

  Ja 0 Nein

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