Entering the wrong e-mail when purchasing.

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Tolga Karayıldız

• 17. Juni 2021 09:37

I entered my e-mail address with 1 letter missing and I cannot install. I bought Avira Antivirus Pro 1 Year, but I wrote the mail incompletely and I realized it later. I looked in the help section to send you an e-mail, but I could not reach your Support Mail address. Can you please help?

Ja 1 Nein

• 

  pascha45

  • 17. Juni 2021 10:48

  Hello Recep Kartal,

  The error is regrettable and unfortunately requires a lot of work.

  Please see the following instructions, which describe how to correct the error in the email address.
  Why did I not receive my purchased Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  You can only contact the support team if you have a valid licence, as your licence is not yet registered in your customer account.
  After successfully logging in according to the instructions, your license should be displayed in your customer account.
  If anything is still unclear, please let us know, and we will be happy to help.

  Kind regards,

  Ja 0 Nein

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