Ipad
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Hello Michael,
Unfortunately, we cannot follow your request with your information.
You are writing here in the Avira Community, a publicly accessible forum, an "user2user" forum!Unfortunately, you have not provided the urgently required information, not even details of your installed OS with the update version number for your last update and the Avira software with the last update version number.
These minimum details and the exact information required - so that potential helpers can get an idea of your problem - were made available to you in the Avira Community Guidelines. See:
"How to create a post" ⇒ Details matter! See:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Every subscription purchased in the Avira Online Shop is assigned to an Avira customer account, which is always assigned to the email address used for the purchase.
You have stored various e-mail addresses in your Avira customer account, please check all of them to make sure that you have verified them correctly.
Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under "SUPPORT": by email, chat support and (temporarily) telephone.
Your contract documents are available there, your installation and your purchased licence can be viewed, and your question can be answered.
Avira is subject to the strict requirements of the GDPR and can only be processed and responded to by email using the Avira SUPPORT in accordance with the requirements of the General Data Protection Regulation. Thank you for your understanding.Kind regards
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