I haven't received a confirmation email after purchasing the license.

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ht-windows-avs ht-windows-avs

• 30. Juni 2021 07:45

I ordered 　Avira Antivirus Pro　in the Avira Online Shop.

I bought it with a credit card.

I ordered around 14:30 on June 30th.

 I saw a message on the screen  to send a confirmation email, but I didn't receive any email.

I don't understand why I didn't receive the email.

How can I get a license?

Or can you process the refund?

 

Sincerely, I’m counting on you.

Ja 0 Nein

• 

  pascha45

  • 30. Juni 2021 08:55

  Hello Nao Miyaza,

  Please check the email address in your customer account, also whether it is verified.

  The confirmation is immediately registered under the email address with which you ordered the license.
  Each subscription purchased in the Avira online shop is assigned to a customer account, which is always connected to the email address used for the purchase and is automatically activated under this email address.

  When ordering via PayPal, please note the delivery address entered.

  Have you checked your spam folder?

  Please take a look at the information, maybe you will find a solution there:
  FAQ: No valid license in Avira customer account despite purchase/ license renewal – Official Avira Support | Knowledgebase & Customer Support | Avira

  Here is a description of how to buy and install the Avira Pro license:

  How do I purchase and install Avira Antivirus Pro? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we are happy to help.

  Many greetings

  Ja 0 Nein
• 

  ht-windows-avs ht-windows-avs

  • 1. Juli 2021 07:49

  Hello　pascha45

  Thank you for answering

  My email address should be correct.
  Because your answer has been emailed to me.

  I also checked the spam folder.
  But I couldn't find the email,too.

  If I want you to email me again
  What should i do?

  Ja 0 Nein
• 

  pascha45

  • 1. Juli 2021 08:22

  Hello Nao Miyaza,

  If there are multiple email addresses in the Avira customer account, then it is important to log in with the address with which the license was ordered, and it is equally important to have verified the email address.

  Check the email address with which the license was ordered.
  Again the question: did you pay with PayPal?
  But you know the email addresses that you have stored in your Avira customer account and with which email address the license was ordered?

  The community is a publicly accessible forum, personal data may and can neither be questioned nor processed here in accordance with the Data Protection GDPR. Unfortunately, questions about your license or payment processing can only be handled by the support team via your customer account by email in accordance with the GDPR. Unfortunately, we do not have access to your customer account.

  Please check your details in your licence order, especially the e-mail address you have entered. Only you know the data of your order and therefore only you can log in to your customer account and use this license.

  Many greetings

  Ja 0 Nein
• 

  Mgr.art. Victor Bleha

  • 25. November 2023 13:24

  Hi . I paid for Avira mobile Pro and i still dont obtain activation key.

  Ja 0 Nein
• 

  pascha45

  • 25. November 2023 14:32

  Hello Victor,

  You are writing here in the Avira Community, a publicly accessible forum, we have neither access to your Avira customer account nor to your installation.

  An activation key has not been used by Avira for some time. All products can be downloaded and managed directly via the customer account. Log in to your customer account with the email address of your order. Your purchased licence will then be displayed in your customer account and can be installed from there.

  Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address. If the subscription is not displayed, your access data is incorrect.

  We have been informed that you have already contacted support several times. 
  Premium customers with a valid licence and correct registration can contact the support team directly from their customer account: via email, support chat and (in some cases) telephone. 

  The support team can only be reached with your correct login!

  Unfortunately, questions about your Avira version and your installation can only be processed by the support team via your customer account by email in compliance with GDPR.

  The Avira Community is not a way to contact Avira Support directly.
  See the Avira Community guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Below you will find instructions on how to cancel your contract:

  

  Thank you for your understanding.

  Best regards and have a nice weekend

  Ja 0 Nein

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