Account Billing Issue
Abgeschlossen
Need direct contact phone # to discuss possible double billing issue. Please Provide.
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Hello Raul,
Please log in to your customer account with the e-mail address you used to order the license. Under "SUPPORT" customers with a valid licence can access the support team directly.
Make sure you use the correct e-mail address, the one you used when ordering. This is particularly important if several email addresses are stored in the Avira customer account, and check whether they are all verified.
Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always registered with the email address used for the purchase and is automatically activated under this email address.
Unfortunately, questions about your license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR.Below, you will find instructions on how to refund a license:
If anything is still unclear, please let us know, and we will be happy to help.
Best regards
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Hi this is Nehan,
we have subscribed the Avira Phantom VPN & twice it charged to us . but subscription not yet activated -- account details below
Account name : Nehan
User ID : E-mail address removed
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Contact no 009xx xxxxxxxxx
Double billing issue
User Name : Nehan
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Hello Nehan,
We have removed your personal information for your security. Never post personal data in a publicly accessible forum.
Please log in to your customer account with the email address you used to order Avira Phantom VPN.
Premium customers with an active license can contact the support team directly via email, phone and chat:
- https://my.avira.com/en/dashboard/support/tabs/support
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- https://support.avira.com/hc/en-us scroll down to Contact Avira
There you can clarify your concerns about the order with the support team in accordance with GDPR.
Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
See in your customer account:https://my.avira.com/en/dashboard/subscriptions/tabs/plans
You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.
Here you can find instructions on how to get a refund:
Request a refund for your Avira order – Official Avira Support | Knowledgebase & Customer Support | AviraWe are sorry to be unable to assist you with your personal questions regarding your license.
Best regards
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