I did not receive the service

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Robert Jendrisak

• 22. September 2021 16:35

Hi, I got popup with discount so i purchased upgrade using paypal. I did not receive any email nor subscription. Your support email contact ends on Not Found 404. My email address is xxxxpobox.sk. Please help. My paypal transaction ID is 6UA27xxxxxxxxxxxx. Thank you.

Ja 0 Nein

• 

  pascha45

  • 22. September 2021 17:19

  Hello,

  We have removed your email address and transaction ID for your security.
  Please never post your email address or license details in a public forum.

  Please log in to your customer account with the email address you used to order the license then the license will be displayed.
  Did you add the delivery address during the PayPal order process?
  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  The community is a publicly accessible forum, personal data may and can neither be questioned nor handled here according to the General Data Protection Regulation. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with GDPR. Thank you for your understanding.
  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  Please have a look at the information, maybe you will find a solution there.
  FAQ: No valid license in Avira customer account despite purchase/ license renewal – Official Avira Support | Knowledgebase & Customer Support | Avira

  The important thing is the e-mail address that was used for the order. We do not have access to your customer account here.

  Many greetings

  Ja 0 Nein
• 

  pascha45

  • 23. September 2021 07:00

  Hello Robert,

  You have unfortunately replied with a "no-reply" email. This is a notification email that is only used to inform you of a new comment in your post.

  It also states:

  "You are receiving this notification because you have subscribed to post updates.
  Please do not reply to this message. Email replies do not update content in the Help Centre."

  The "no-reply" emails are immediately deleted and unfortunately cannot be read in the post. Thank you for your understanding.

  We are glad that you found your email addresses, your subscription and also the access to the support.
  If anything is still unclear, please let us know, and we will be happy to help.

  Many greetings

  Ja 0 Nein

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