списание средств по подписке

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Permanently deleted user

• 28. September 2021 07:16

Good day! My card was debited for the subscription, I did not use it, I deleted the program on the same day, but two months later, without warning, the money was debited. I cannot write to the support service, I need a subscription, but I have no subscription data. There are no letters in the mail, I did not create an account, I found only an incoming call to the phone from Germany. To leave a post, you had to register. I would like to ask you to return the money for the product I have not used.

Ja 0 Nein

• 

  pascha45

  • 28. September 2021 07:58

  Hello Алексей Авганов,

  You are writing here in a publicly accessible forum. Personal data can and may neither be questioned nor answered here in accordance with the Data Protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR. Unfortunately, we do not have access to your customer account.

  Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  Login to My Avira Account via the Avira website – Official Avira Support | Knowledgebase & Customer Support | Avira
  You would need to know which email you used to order this license to log in to support and change the contract according to your wishes.

  Please have a look at the information, maybe you will find your solution there.
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  We regret that we are unable to help you with your request, which can only be done via support. They have your contract documents, which we unfortunately do not have access to here.

  Many greetings

  Ja 0 Nein

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