I have paid but cannot update

Abgeschlossen

hc Lo

• 7. Oktober 2021 05:49

Hallo, 

I have paid with my visa on August 19th 2021. Why I cannot update AVIRA?

My reference No.235xxxxxx

Please check it for me, thanks

Dr. Hsiu-Ching Lo

 

Ja 0 Nein

• 

  pascha45

  • 11. Oktober 2021 11:37

  Hello Hsiu-Ching Lo,

  We have removed the reference number for your security.

  Please log in to your customer account with the email address you used to order the license.
  https://my.avira.com/en/dashboard/support/tabs/support
  or
  https://support.avira.com/hc/en-us   scroll down to Contact Avira

  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  At https://my.avira.com/en/dashboard/subscriptions/tabs/plans you will see your activated license.

  Here the community is a publicly accessible forum, personal data may not be processed here according to the Data protection GDPR. Questions regarding your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR.

  Here you will find instructions on how to install the software:
  
  How do I reinstall my activated Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, and we will be happy to help.

  Kind regards

  Ja 0 Nein

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