License sent to inactive email address

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Brian Lane

• 7. Oktober 2021 11:59

I purchased license for Avira Antivirus Pro on PayPal. This seems to have been sent to an email address I can no longer access. Could you advise please

Ja 0 Nein

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  pascha45

  • 7. Oktober 2021 12:34
  • Bearbeitet

  Hello Brian,

  The community is a publicly accessible forum, personal data can and may neither be questioned nor processed here in accordance with the Data Protection GDPR.
  Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by email in accordance with the GDPR.

  You are writing here under the topic Mac. Did you purchase the license in the Avira Online Shop or in the App Store?

  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
  Did you insert the delivery address during the PayPal order process? See:
  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please log in to your customer account with the e-mail address you used to order the license. This is especially important if you have more than one e-mail address in your Avira customer account.

  After you have logged in correctly, the activated license will be displayed at

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans.

  We regret that we cannot provide you with any further information about your personal data here, as we do not have access to your customer account. For more information, please contact our support team. Thank you for your understanding.

  If anything is still unclear, please let us know and we will be pleased to help.

  Kind regards

  Ja 0 Nein
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  pascha45

  • 7. Oktober 2021 17:53

  Hello Brian,

  We are pleased that your problem could be solved. Thank you for your positive feedback.

  Unfortunately, you replied with a "no-reply" e-mail that cannot be inserted in this post.
  If anything is ever unclear, please let us know, you know the way to us.

  Many greetings

  Ja 0 Nein

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