credit card debited, no license on my account
Abgeschlossen
Hello
The credit card of my mum as been debited for a PRIME subscription, but it doesn't appears on her account.
As she is considered without license, there is no way we can contact the online support.
HELP please.
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Hello Therese,
It is unfortunate that there are difficulties with the presumed licence renewal.
It is important to log in to the Avira customer account with the email address with which the license was ordered. Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
The community here is a publicly accessible forum, personal data may and can neither be questioned nor processed here in accordance with the Data protection GDPR. Questions regarding your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR. We have no access to your customer account from here. Thank you for your understanding.
If you are registered with the correct e-mail address, the license will be displayed in your customer account at https://my.avira.com/en/dashboard/subscriptions/tabs/plans
and you can also contact the support team directly.
Please have a look at the information, maybe you will find a solution there:
FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | AviraIf anything else is unclear, please let us know, and we will be happy to help.
Many greetings and have a nice weekend
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