WANT TO CANCEL SUBSCRIPTION AND GET A REFUND

Abgeschlossen

Permanently deleted user

• 27. Oktober 2021 20:45

Oct. 27,2021:  I have gone into my account to cancel a subscription for which I have been charged $100, but my account says I do not have a subscription - but my bank statement shows I have been charged for one.  When I click on the envelope in support to contact someone and report this, I get a message that says you have to have a license to use that feature, but there is no license number on the invoice I was emailed, and no way to enter such if I had it.  This company stinks. This is NO WAY TO DO BUSINESS. I WANT MY MONEY BACK NOW!! I WILL REPORT HTIS COMPANY. 

Ja 1 Nein

• 

  pascha45

  • 28. Oktober 2021 05:59

  Hello Karen,

  Please log in to your customer account with the email address you used when ordering. There are  2  email addresses stored in your Avira customer account.

  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  When you log in to this license with the email address you have chosen yourself and the corresponding chosen password, the Avira customer account is opened for you with your access data, the license is displayed and can be cancelled from there.

  Premium customers with a valid license, i.e. correctly logged in with the access data of the license, can contact the support directly:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us    scroll down to Contact Avira

  Please have a look at the following information, maybe you will find your solution there: "I want my money back now", here you will find the instructions for a refund
  Unfortunately, we can't do a refund, we don't have the authority to do that, only the owner of the licence can do that.

  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, we will be pleased to help you.

  Kind regards

  Ja 0 Nein
• 

  Carmelo Zammit

  • 17. Mai 2022 08:46

  I want to cancel my subscription

  Ja 0 Nein
• 

  pascha45

  • 19. Mai 2022 12:17

  Hello Carmelo,

  Here you will find the instructions for cancelling your subscription.

  Cancel your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, we will be pleased to help.

  Kind regards

  Ja 0 Nein

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.