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Permanently deleted user

• 2. November 2021 12:44

I’m paying for a license that I can’t access and it’s not listed in my Avira account. Reference nr. 301xxxxxx. Mandate nr. 76xxxxxx

Ja 0 Nein

• 

  pascha45

  • 8. November 2021 12:38

  Hello William,

  Please do not insert personal data in a publicly accessible forum. We have removed it for your security.

  Please log in to your Avira account with the email address you used to order the license. You have 2 email addresses stored there. With the correct email address used when ordering, the license will be displayed in your customer account under Subscriptions:  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under it.

  We are a publicly accessible forum, personal data can and may not be questioned or processed here according to Data protection GDPR. Questions about your license or payment processing can only be handled by the support team via your customer account via email in accordance with GDPR. We do not have access to your customer account.

  Have a look at the information, maybe you will find a solution there:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we are happy to help.

  Kind regards

  Ja 0 Nein

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