unable to connect, please try again
Abgeschlossen
I have avira phantom vpn on my Mac with a yearly subscription. Lately it is not working. It says: unable to connect, please try again. I already uninstalled and installed it multiple times.
It is quite frustrating since I cannot find a valid answer to this problem, can you please help me?
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I randomly managed to connect to my VPN (simply by pressing °secure my connection°), but after 20 seconds, the app said: connection to server lost. The instability of this app is concerning.
I did not get any answer to this post and I am now starting to get a bit disappointed.
There is no customer service phone I can reach out to, or at least it is extremely difficult to find.I am not getting the service that I paid for (annual subscription via AppleStore) since a couple of months now.
If I do not get this issue solved really soon, I want my money back!
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Hello Luca,
Sadly, you haven't provided any details about your used configuration.
- What kind of operating system do you use in detail?
- Which version of Avira Phantom VPN do you use?
Best,
Lukas Huptas
Avira Community Manager
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I have the same problem and cannot resolve it. Sometimes I am directed to see email response which then asks me to install the VPN but when I attempt to, the response is that the website is invalid. I am quite disillusioned with your products as a whole.
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Hello Chris,
You write that you have the same problem.
Sadly, you haven't provided any details about your used configuration.
- What kind of operating system do you use in detail?
- Which version of Avira Phantom VPN do you use?
Kind regards
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I have the same problem. Running 13.5.2 (22G91). I just downloaded the latest version and it doesn't connect. When I try to do it through the APP store it doesn't connect, but keeps trying. Super frustrating and really need help or my money back.
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Hello Philip,
Unfortunately, we cannot follow your request.
We have been informed that you have already had various contacts with the support team regarding your request. Therefore, it would make sense to continue contacting the support team.The Avira Community is not a way to contact Avira Support directly. See the community guidelines.
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
You have already asked Support to cancel your licence.
Unfortunately, we cannot initiate a cancellation from the Community, neither we have the authorisation nor your personal data. The licence holder can cancel the licence himself, see the instructions at the bottom of this page:
You will also find instructions for a refund here, which can also be submitted by you:
Request a refund for your Avira order via email – Official Avira Support | Knowledgebase & Customer Support | AviraMany greetings
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