cancel subscription and refund

Abgeschlossen

Permanently deleted user

• 24. November 2021 03:36

Hi, why is avira doing the wrong business by debiting funds without approval? I need a refund with my reference number: 305488586. Contacted avira for a week and no answer.

Ja 1 Nein

• 

  vincent white

  • 7. Mai 2022 14:34

  Cancel the subscription & refund me - I have bey

  Ja 0 Nein
• 

  vincent white

  • 7. Mai 2022 14:37

  I have tried to cancel for 2 months - send me a notification that you have refunded me and the subscription is cancelled

  Ja 0 Nein
• 

  pascha45

  • 7. Mai 2022 18:53

  Hello Vincent,

  You are writing here in a publicly accessible forum, personal data can and may neither be questioned nor answered in this forum in accordance with the Data Protection GDPR. Questions about your licence or installation can unfortunately only be dealt with by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.

  Premium customers with a valid licence can contact the support team from their customer account under "Support" in a GDPR-compliant manner.
  We have no access to your customer account and no authorization to cancel. Only the owner of the licence can initiate this.

  Please have a look at the information, maybe you will find your solution.
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we are happy to help,

  Many greetings and a nice weekend

  Ja 0 Nein
• 

  Permanently deleted user

  • 2. Juni 2022 16:14

  why are you taking payments not authorised when account cancelled

   

  Ja 0 Nein
• 

  pascha45

  • 2. Juni 2022 17:11

  Hello Nikki,

  You have  2  e-mail addresses with licenses in your Avira customer account.

  Please check your customer accounts with the different e-mail addresses with which you are registered at Avira, also whether both licenses in the different accounts have already been cancelled by you.

  You are writing here in a publicly accessible forum, personal data cannot and must not be questioned or answered in this forum according to the Data protection GDPR. Questions about the license or installation can only be answered by the support team via your customer account by email in accordance with the GDPR. Thank you for your understanding.
  Premium customers with a valid license and correct registration can contact the support team directly from their customer account under "Support".

  Please have a look at the information, maybe you will find a solution there:

  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira
  
  If something is still unclear, please let us know, we will be pleased to help.

  Many greetings

  Ja 0 Nein

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