I AM NOT SUBSCRIBING TO ANY AVIRA PRODUCTS

Abgeschlossen

christoper mahinay

• 4. Dezember 2021 17:51

My patpal has been deducted by avira though i am not subscribing to any if their products

Ja 0 Nein

• 

  pascha45

  • 4. Dezember 2021 18:51
  • Bearbeitet

  Hello Christoper,

  You have 2 email addresses stored in your Avira customer account. Please check if they are verified.
  Please log in to your Avira customer account with the email address you used to order the license. Each subscription purchased in the Avira online store is assigned to a customer account, which is always registered to the email address used for the purchase and is automatically activated under this email address.
  Logged in with the correct email address you used, your license will be displayed at  https://my.avira.com/en/dashboard/subscriptions/tabs/plans 

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

  Should you have paid with PayPal, did you insert the delivery address during the PayPal order process? See:
  Please have a look at the information, maybe you will already find a solution there:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  You have also contacted the support team and already created a ticket there.
  You will receive further information from the support team in your ticket.

  Best wishes and a peaceful pre-Christmas time

  Ja 0 Nein
• 

  pascha45

  • 5. Dezember 2021 07:46

  Hello Christoper,

  We are pleased that you have found your active subscription with the correct email address in your Avira account.

  Below you will find instructions that you can use to cancel your subscription and get a refund.
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  Unfortunately, we cannot issue a refund for you.
  We have neither the authorization to do so (only the owner of the license can do that) nor the access to your customer data. We are a publicly accessible forum.

  You have unfortunately replied with a "no-reply" email. This is a notification e-mail, which only serves to inform you about a new comment in your post.

  It also states:

  "You are receiving this notification because you have subscribed to post updates.
  Please do not reply to this message. Email replies do not update content in the Help Centre.".

  Unfortunately, the answers in the "no-reply" email are not inserted in your post and cannot be read here.

  You have also contacted the support team and already created a ticket there. You will receive further information in the ticket you created. Thank you for your understanding.

  Best wishes and have a peaceful pre-Christmas time

  Ja 0 Nein

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