Avira is taken my money for no reason and I need it back

Beantwortet

Permanently deleted user

• 10. Dezember 2021 04:55

So I deleted my account and stopped pretty much using it and it still charged me????

Tried emailing them to rectify this but seems there's no one actually in there refund department.

Ja 0 Nein

• 

  pascha45

  • 10. Dezember 2021 08:01

  Hello William,

  We are sorry for the inconvenience with the payment of your license.

  So I deleted my account...

  Please describe how you deleted the account. Unfortunately, we do not understand this.

  You are writing here in a publicly accessible forum, personal data cannot and must not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.

  Here you will find instructions, did you follow them? See:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  You have also contacted the support team and already created a ticket there.

  Best wishes and a peaceful pre-Christmas time

  Ja 0 Nein

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